As a Ship Management Company, Miray International has produced excellent customer service scores by recruiting professional crew and providing them with ongoing training and assessments. We continuously collaborate with our staff to develop various initiatives designed to exceed our guest service goals. Our core factors for developing success include recruitment of professional staff who are passionate about their careers and eager to develop new management skills to become true experts in their fields and paying attention to detail in the departments they are working within.
For a cruise ship, meeting and exceeding the high expectations of its Guests is essential to the ship’s continued success. We have a proven track record of providing the highest levels of Guest Satisfaction by delivering high end amenities, creative food offerings, and impeccable service for our Guests onboard.
Miray International has operated many vessels, which has given us expertise in all aspects of hotel management and providing services onboard ships of all different sizes and varying characteristics. Our crew are skilled in knowing exactly how to deliver a consistent Guest experience throughout every aspect of the cruise. We deliver high quality services based on many service catalog standards, and due to the purchasing power of our team, Miray International is able to negotiate favorable purchase agreements with local and international suppliers.
We believe that our employees, both shipboard and shoreside, are a critical success factor for our business.
We strive to identify, hire, develop, motivate and retain the best employees, with backgrounds and perspectives as diverse as our guest base and also our job partners globally. Attracting, engaging and retaining key employees has been and will remain critical to our success.